FTX Lifeline Support Program Options

FasTrax Support icon

Lifeline: noun life·line \ līf-līn \ : something which provides help or support that is needed for success or survival.

FTX Lifeline: A technical support suite of services dedicated to the ongoing success and survival of your business.

To view the Training Resources and FAQ pages, you must have a current Lifeline agreement.
If you are a current Lifeline customer and require a log in, please forward your request to support here.

FTX Lifeline

Training & Support Resources for current Lifeline Customers

  • For those customers with an active support agreement you can gain access to our Support and Training Resources for trouble-shooting, simple solutions and documentation.
  • Lifeline Resources include: Support FAQ page, Product Documentation Library, Training Video Library and One-on-One Training Sessions.

Submit a Support Ticket

Communicate your system issue with our support department.

  • For your convenience, we offer you the ability to directly submit support tickets. As simple as sending an email, utilizing this quick and easy tool can save you and your employees valuable time as well as allowing you to document your issue for reference.
  • Once received by Support, a ticket number is issued and details of the ticket are returned to the email address you provided on the form.
  • When we receive your ticket, a member of our support staff will review your issue and contact you with a resolution

Support Contact Options

When all else fails and you absolutely need a live person to help you.

  • Current Lifeline Customer contact information:
  • Phone| 877-629-7797
  • Fax| 866-509-3409
  • Email| support@fastraxpos.com
  • Support Hours|Mon–Fri 8am to 7pm EST
  • Emergency Support Services | after hours, weekend and holiday Emergency Support is available and is subject to an additional charge per your support agreement.

Hardware and Processor Support Details

HP

HP LogoWant to check your warranty without the hassle of waiting on a phone call?

  • Visit HP’s warranty site to check your product warranty with your Product Number and Serial Number
  • If you still require assistance or have hardware you need serviced or replaced, HP’s support can be reached at 866-852-4865 | Ext. 3

Touch Dynamic

Touch Dynamic Logo Do you need assistance with your Touch Dynamic AIO POS hardware?

  • Contact Touch Dynamic’s technicians who are fully trained to diagnose and repair our product line to return your system to fully operational status.
  • If you need immediate assistance with your Touch Dynamic hardware, Touch Dynamic can be reached at 888-508-6824

Mercury

Mercury Payment Systems LogoDo you need assistance with your Mercury Credit/Debit Processing?

  • Visit Mercury Support via the link below for support and information on products and services.
  • If you need immediate assistance with your Mercury processing hardware or account, Mercury Support can be reached at 800-846-4472

Are you ready to hire the best employee you’ll ever have?


Contact Support Product Overview Product FAQ